Your satisfaction with us is guaranteed.
If you are not happy with any of our products you can request a full refund for any unused product from KLM Solutions. Consumables
such as beneficial bacteria or "additive" products and refills must be
in new, unused condition to qualify for a refund. The buyer
is responsible for all return shipping charges unless a product was
mistakenly shipped and the error is on our part. In that event, KLM
Solutions LLC pays for all shipping charges involved with making the
Refunds on mechanical items will be honored if the merchandise is new, and unused.
There is no restocking fee for any returned mechanical merchandise.
However the buyer is responsible for return shipping charges.
In the event of a return, you must contact us
to get a return authorization number. We cannot accept a return without
this and it helps to ensure proper crediting of the customer's
If you find that the product is defective or damaged during shipment, please contact us immediately to let us know about the problem. We will work with you to rectify the situation promptly.
Warranties for mechanical devices are not
covered by KLM Solutions but will be offered by the manufacturer of the
product. All warranty periods, their degree of coverage and time
period are dependent on the manufacturers discretion.